Tenancy Cleaning London Privacy Policy
This Privacy Policy explains how Tenancy Cleaning London collects, uses, stores, and protects personal data relating to customers and prospective customers. It applies to all Tenancy Cleaning London customers and service users within our operating area who contact us, request a quote, make a booking, or otherwise interact with our services.
1. Data Controller
Tenancy Cleaning London acts as the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our tenancy cleaning and related services.
2. Personal Data We Collect
We collect and process personal data that is necessary for providing our services and operating our business. The types of personal data we may collect include:
Identification and contact details such as name, postal address, property address, and any alternative contact details you provide.
Booking and service information such as service type, date and time of appointments, property access instructions you choose to share, and details about the condition or size of the property.
Communication data such as information you provide when you contact us via our website forms or other communication channels, including enquiries, feedback, and complaints.
Payment-related data such as payment confirmations and transaction details from our payment processors. We do not store full payment card details; these are handled securely by our chosen payment service providers.
Technical and usage data such as information collected through our website, including IP address, browser type, device information, and information on how you interact with our website where this is necessary for security or service improvement.
3. Lawful Basis for Processing
We process personal data only where we have a lawful basis under the UK General Data Protection Regulation and related data protection laws. The main lawful bases we rely on are:
Contract: We process personal data to enter into and perform a contract with you, including to provide cleaning services, manage bookings, and handle payments.
Legal obligation: We may process personal data where necessary to comply with legal obligations, such as accounting, tax, and record-keeping requirements.
Legitimate interests: We may process personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries, preventing fraud, and ensuring the security of our systems and staff.
Consent: In limited cases, we may process personal data based on your consent, such as certain types of optional direct marketing. Where we rely on consent, you may withdraw it at any time.
4. How We Use Personal Data
We use the personal data we collect for the following purposes:
To provide, manage, and fulfil tenancy cleaning and related services you have requested.
To handle bookings, rescheduling, cancellations, and customer support enquiries.
To communicate with you about your booking, including confirmations, reminders, and service updates.
To process payments and manage invoices, receipts, and financial records.
To manage our relationship with you, including obtaining feedback, addressing complaints, and handling disputes.
To maintain the safety and security of our staff when attending properties.
To improve our services, operations, and website, including monitoring performance and identifying potential issues.
To comply with legal obligations and respond to requests from regulatory or law enforcement authorities, when required by law.
5. Data Processors and Third Parties
We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use the data as instructed by us and are required to protect it in accordance with applicable data protection laws.
Categories of processors and third parties may include:
Payment service providers who process payments securely and manage payment-related information.
IT and hosting service providers who support the operation and security of our website, booking systems, and data storage.
Customer management or communication service providers who help us manage bookings, reminders, or customer communications.
Professional advisers such as accountants or legal advisers, where necessary for our legitimate interests and legal obligations.
Where required by law, or to protect our rights, property, or the safety of our staff and customers, we may also disclose personal data to regulatory bodies, law enforcement agencies, or other authorised public bodies.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
In general:
Booking and service records are typically kept for a period necessary to manage repeat bookings, address potential disputes, and comply with legal obligations.
Financial and transaction data is retained for the period required by tax and accounting legislation.
Correspondence relating to enquiries, feedback, or complaints may be kept for a reasonable period to allow us to respond fully and improve our services.
When personal data is no longer needed for the specified purposes, we will delete it securely or anonymise it so that it can no longer be linked to you.
7. International Transfers
Where we use processors or service providers that store or process data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, consistent with data protection laws. This may include the use of standard contractual clauses or other approved mechanisms to ensure an adequate level of protection.
8. Data Security
We take appropriate technical and organisational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include restricted access to systems, secure storage solutions, and procedures for handling and responding to potential data incidents.
While we take reasonable steps to secure your personal data, no system can be guaranteed to be completely secure. We encourage you to take appropriate measures to protect your own information when communicating with us.
9. Your Data Protection Rights
As a data subject, you have various rights under data protection law in relation to your personal data. These rights apply to all Tenancy Cleaning London customers in our service area, subject to certain legal limitations and conditions. Your rights include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
Right to rectification: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you can request that we delete your personal data. This right is not absolute and may be limited where we are required to retain data for legal reasons.
Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, transmit it to another controller.
Right to object: You can object to processing of your personal data based on our legitimate interests, including profiling related to those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.
Rights related to consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
10. Exercising Your Rights
If you wish to exercise any of your data protection rights in relation to Tenancy Cleaning London, you can contact us using the contact details provided on our website or through the communication methods you have previously used with us. To help us protect your data, we may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that infringes applicable law. We would, however, appreciate the opportunity to address your concerns directly before you contact a supervisory authority.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be posted in the latest version of this Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.